TYPE:ServiceMODEL:AtlasYEAR:2024
Average Score (92 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:BeetleYEAR:2019
The Service Department at Volkswagen of Macon is always responsive and helpful.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
I commend Joshua's patience and the general manager, Billy, and his team for providing excellent and superior customer service.
TYPE:SalesMODEL:AtlasYEAR:2025
The team was awesome, my sales person GG made purchasing our vehicle seamlessl. She made sure that we got the vehicle we were shopping for. She explained all of the features and helped us get set up with the app needed to get the full use of our vehicle. Nick closed the deal for us. He was friendly and professional. He explained every paper I was signing and got us out of there in a timely manner. Over all I give Volkswagen of Macon 5 🌟 and highly recommend them as a place to purchase your next vehicle...
TYPE:ServiceMODEL:AtlasYEAR:2024
THE CUSTOMER SERVICE WAS AWFUL NO COMMUNICATION WITH THE SERVICE ADVISOR BRIAN AND WHEN MY VEHICLE WOULD BE READY. DID NOT LET ME KNOW WHEN THE CAR WAS READY. I TOOK SHUTTLE AND HE CALLED ME 15 MINUTES PRIOR TO THE OF THE SHUTTLE STOP TIME AND STATED HE WAS ON HIS WAY WITHOUT SEEING WHEN I COULD LEAVE MY JOB. THE OTHER SERVICE ADVISOR, TONYA, WHO NO LONGER WORKS THERE COMMUNICATED AND WORKED WITH SCHEDULES TO COORINATE THE SHUTTLE. I ALWAYS SCHEDULE SHUTTLE TO PRIOR TO MY WORK AND I STATED I NEEDED THE SHUTTLE SERVICE. I GOT THERE AT 8:15 AND THE SHUTTLE HAD ALREADY LEFT, NORMALLY TONYA WOULD NOT SEND SHUTTLE OUT UNTIL I CAME IN SINCE IT WAS RIGHT DOWN THE ROAD AND I WOULD BE DROPPED OFF BEFORE HE LEFT FOR OTHER CUSTOMERS. SHE HAD A SYSTEM AND KNEW THAT DEPARTMENT VERY WELL. BRIAN WAS RUDE AND HAD A SMART REMARK ABOUT TONYA. AFTER I TOLD HIM I COULD NOT LEAVE BECAUSE HE DIDNT GIVE ME ENOUGH TIME TO HE STATED SHUTTLE STOPS AT 4:30 PM. AND PAUL AND STATES THAT THE SHUTTLE IS A COURTESY AND IT IS NOT UBER.
TYPE:ServiceMODEL:TiguanYEAR:2023
Always a good visit for my needed scheduled maintenance.
TYPE:SalesMODEL:JettaYEAR:2025
It was amazing, Nic Raines & Joshua Carter were terrific. They really went above & beyond. Highly Recommended. Will refer more customers to them
TYPE:ServiceMODEL:TiguanYEAR:2024
Customer Service was great from the time I showed up all the way through when I left. Paul and the service technician went above and beyond to address my concerns and ensure I was satisfied with the service. Will be returning!
TYPE:ServiceMODEL:JettaYEAR:2024
Everything was amazing! My overall experience was wonderful!